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RETURNS - EVA Athletic

100 DAY WARRANTY

EVA Athletic warrants all our Backpacks & Equipment sold by EVA Athletic or its authorised dealers ("Product") to be free of defects in material or product creation for a period of one hundred (100) days from the original date of purchase. This item must be a paid item and does not include FREE Items / gifts. Any and all complimentary items provided under any promotion are subject to a 30-day warranty.

Exclusions from Coverage

Your warranty excludes the following:

  • The products purchased other than from EVA Athletic or from an authorised EVA Athletic dealer.
  • Any damage resulting from abuse or misuse.
  • Damage resulting from extended wear and tear.
  • Damage resulting from tampering or a customer modification.
  • Damage resulting from exposure to a caustic substance.
  • Damage resulting from mis-washing of products.
  • Consequential, incidental, indirect, punitive, exemplary, and/or special damages.

This warranty is the exclusive warranty provided by EVA Athletic relating to the Product and, to the maximum extent permitted by law, EVA Athletic disclaims all other express or implied warranties.

How to file a claim:

Bring the product back to the authorised dealer where it was purchased OR if purchased directly from the EVA Athletic website please email contact@evaathletic.com.au to submit a warranty claim.

The EMAIL contents must contain:

  • Your order number & proof of purchase
  • The Specific product you are claiming warranty on
  • Description on the problem and how it occurred
  • Photos MUST be provided of the overall product and the AFFECTED area.

EVA Athletic can request for the item/product to be returned for further inspection.

Failing to meet the written criteria can result in exemption of warranty.

RETURNS POLICY

Can I get refunded for the price difference of the item I bought only days before the item is further reduced?

Prices for items may differ based on styles and colours, and they are susceptible to modifications at any point during the time of a sale or no sale periods. We are unable to refund any price differences. Prices are only valid at the time of purchase.

EVA Athletic will only issue refunds for returned merchandise.

Refunds will be applied to the original credit card used at the time of purchase. If the original card is unavailable, the only way we are able to give a refund is via store credit.

Postage will only be refunded on returns due to defective products or incorrect products received. Postage will not be refunded on returns due to personal dislikes or sizing problems.

EVA Athletic Exchange Policy

Our Exchange Policy will only last 7 days upon receiving your order. Please note. We will back date from when you first contacted us regarding the return (providing evidence of the contact). 

EVA Athletic products may be returned / exchanged if the following criteria is met:

  • Item/s must be unused, unwashed and in impeccable condition. Garments with distinct odours, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.
  • The original packaging is intact with no marks, damage, sticky tape, etc.
  • The item/s tags have not been removed including hang tags and stickers.
  • All items are returned including packaging, parts/accessories, etc.

Bring the product back to the authorised dealer where it was purchased OR if purchased directly from the EVA Athletic website please email contact@evatac.com.au to submit a return claim.

The EMAIL contents must contain:

  • Your order number & proof of purchase
  • The specific product you are looking to return
  • Description on why you are returning the product/s
  • Photos MUST be provided of the product meeting the returns policy criteria

Please allow up to 7 business days for your return to be inspected and processed. If there are any signs of the criteria not being met, there may be an extended delay to the order being processed.

If the washing & handling instructions are not followed, EVA Athletic will not give returns/refunds due to mis-washing of products.

No refunds will be given for items returned that are not in a re-sellable condition, this includes the packaging the products come in.

Failing to meet the written criteria can result in exemption of warranty.

If the item being returned does not comply with our standards as mentioned above, the customer will be contacted.

*Please note: Customers are required to cover all costs involved with returning products. If any products returned goes against our product return eligibility, the customer will be contacted and given the option to have this returned back to them (at customers cost), or for this to be disposed of.

FREE GIFT/S

From time to time, EVA Athletic may offer promotional events where customers have the opportunity to obtain complimentary items with their orders.

Your order must always meet the criteria when receiving a Free Gift. If you wish to receive a refund and the refund reduces an order's value below a promotional gift eligibility threshold, the gift must be returned. Non-compliance could impact future transactions and refunds.

If you wish to keep the Free Gift, you can deduct the value of the Free Gift/s from the refund amount.

In instances where the complimentary item does not automatically appear in your shopping cart, it is the responsibility of the customer to add it manually.

Should the customer neglect to include the complimentary item during the checkout process, it will not be included in the dispatch.

This promotional offer is exclusive to purchases made via the EVA Athletic online platform.

The offer remains valid only as long as the inventory holds.

PROMOTIONAL OFFER 30-DAY ANY REASON RETURNS

30-Day Return Period: Customers have the right to return any purchased product that is advertised with the 30-Day Any Reason Return for any reason within 30 days of the purchase date.

Please refer to the “Returns Policy” Section for more information regarding the return of an item. 

SHIPPING POLICY

Re-Shipments

EVA Athletic will organise a reshipment for the following reasons:

  • Your delivery was incomplete (Wrong items received / Missing items in your parcel)
  • Your items are faulty / damaged. (This must be approved by the EVA Athletic Team)
  • If you have paid for the shipping and handling Insurance.

If you need to make an exchange / return please refer to our “Return Policy” Section of this page.

Incorrect or Missing Address Details

We are not responsible for the input of incorrect or missing address details. Please note that the website may give you suggested addresses when you start to enter your address. These are a guide only and you must ensure it is correct or enter it manually. Uncollected items and refused deliveries will also acquire this charge, or be an unaccepted return. 

We are not the couriers and cannot be held liable for any costs which are incurred while using their services. All returns will be shipped back to our only warehouse in Brisbane, Australia,

We are not responsible for lost or stolen parcels.