EVA Elite Membership – Terms & Conditions
1. Overview
EVA Elite is a paid membership program offered by EVA Athletic, providing exclusive member pricing, a free joining gift, monthly prize draw entries, and additional benefits described below.
The program is offered in two tiers — Elite and Elite Plus — each available on a Monthly or Yearly billing cadence.
By purchasing an EVA Elite or EVA Elite Plus Membership, you agree to these Terms & Conditions.
2. Billing Cadence
When you join, you choose to be billed Monthly or Yearly. The price, minimum term, and total shown to you on the join screen before checkout reflect your selected tier and cadence, and form your billing agreement.
3. Membership Term & Pricing
Both tiers carry a 12-month minimum commitment, regardless of billing cadence. Your membership begins on the date of purchase.
As at the date of this policy:
| Tier | Monthly | 12-month minimum total | Yearly |
|---|---|---|---|
| Elite | $19.00 AUD / month | $228.00 AUD | $179.00 AUD / year |
| Elite Plus | $29.95 AUD / month | $359.40 AUD | $279.00 AUD / year |
Pricing is reviewed from time to time. The exact price and minimum total for your selected tier and cadence is always confirmed on the join screen before you complete your purchase, and that confirmation is what governs your billing agreement.
By purchasing a membership, you authorise EVA Athletic to charge your selected payment method on a recurring basis for your chosen cadence, and to automatically process those payments for the duration of your membership.
4. Legacy Memberships
The original EVA Elite Membership (the “Legacy” membership) is closed to new sign-ups.
If you joined on a Legacy membership, your existing pricing and benefits continue unchanged for as long as your membership remains active, on the terms that applied when you joined. All other clauses in this policy apply to your membership.
Legacy members who wish to move to Elite or Elite Plus should contact EVA Athletic support, who will confirm what applies to your individual membership.
5. Free Joining Gift
Choose your free joining gift from the gift catalogue applicable to your tier at signup. Elite Plus members select from a premium catalogue.
- Limited to one gift per membership activation
- Subject to stock availability
- Not redeemable for cash
If you cancel within the cooling-off period described in clause 10, your joining gift must be returned unused and in original condition.
6. Member Pricing
Member pricing is applied automatically at checkout while your membership is active — no codes are required.
Member pricing applies to selected products and is not guaranteed across the entire store. Price differences between standard and member pricing vary by product, and membership does not guarantee a saving on every purchase.
7. Elite Plus Benefits
In addition to all Elite benefits, active Elite Plus members receive:
- Free standard shipping on every order, with no minimum spend. Express shipping remains available as a paid upgrade.
- Free Priority Dispatch — our $10 Skip the Line priority-handling service, included automatically.
- Priority customer support.
Elite Plus benefits apply only while your membership is active and paid up to date.
8. Prize Draw Entries
You are automatically entered into EVA Athletic's monthly prize draws for each month your membership is active — no extra steps and no extra cost.
- Elite members receive 1 entry for each active membership month
- Elite Plus members receive 3 entries for each active membership month
Only active membership months earn entries. Months in which a payment has failed or the membership is suspended, paused or cancelled do not earn entries. Entries have no cash value and cannot be transferred, sold, or carried over once a draw has been conducted.
Individual draws may be subject to their own conditions of entry, which will be published with that draw.
9. Membership Benefits Generally
All membership benefits:
- Are subject to availability
- May vary between products and between tiers
- May be modified or removed at any time, with reasonable notice where required
10. Cooling-Off Period
You may cancel your membership within 7 days from the date of purchase (the “Cooling-Off Period”).
To be eligible for cancellation during this period:
- Any products purchased using member pricing must be returned
- All items must be unused, unworn, and in original condition
- All original packaging must be intact, with no damage, tears, or markings
- Clothing must be unwashed
- Your free joining gift must be returned in original condition
All benefits received during the Cooling-Off Period must be reversed or returned where applicable, including any discounts, promotional offers, credits, or free gifts.
If these conditions are not met, cancellation may be declined.
11. Early Cancellation (After the Cooling-Off Period)
After the Cooling-Off Period, your membership remains active for the full 12-month minimum term.
Monthly members may request early cancellation by electing to pay out the remaining balance of the minimum term, calculated as:
- Elite: $19.00 AUD × remaining months in your 12-month term
- Elite Plus: $29.95 AUD × remaining months in your 12-month term
Once this balance has been paid, your membership will be cancelled and no further charges will apply.
Yearly members have prepaid their full 12-month minimum term. Membership fees already paid are not refunded on early cancellation, except where required under the Australian Consumer Law. You may cancel at any time to stop your membership renewing at the end of the term, and your benefits continue until the term ends.
We may, at our sole discretion, consider early cancellation requests in exceptional circumstances.
12. Auto-Renewal
At the end of your initial 12-month minimum term, your membership continues automatically on your selected billing cadence — monthly members continue to be billed monthly, and yearly members continue to be billed yearly — until you cancel.
You may cancel at any time after the initial term to prevent further billing. No early cancellation payout applies after the minimum term has been completed.
13. Cancellation Process
After the initial 12-month term, you may cancel your membership at any time through your account or by contacting EVA Athletic support.
Cancellation requests must be submitted prior to your next billing date to avoid further charges.
14. Changing Tiers
You may request to move between Elite and Elite Plus by contacting EVA Athletic support.
Unless we confirm otherwise in writing:
- Moving to a different tier starts a new 12-month minimum term from the date of the change
- Benefits change to those of your new tier from the date of the change
- A joining gift is limited to one per membership activation, and changing tiers does not automatically entitle you to an additional gift
15. Failed Payments
If a payment fails, we may attempt to reprocess it. Where a payment cannot be processed:
- Membership benefits may be paused
- Access to member pricing may be restricted
- Prize draw entries are not earned for that month
Where payments remain outstanding, we reserve the right to pursue recovery of any unpaid amounts associated with the membership term.
16. Returns & Refunds
Membership fees are non-refundable, except where required under the Australian Consumer Law.
Standard product return policies apply separately to purchased items.
17. Misuse of Membership
EVA Athletic reserves the right to suspend or terminate a membership where misuse is identified, including:
- Abuse of member pricing
- Resale or commercial use of discounted products
- Sharing member pricing with non-members
- Fraudulent or suspicious activity
18. Changes to the Program
We may update or modify membership pricing, benefits, or program structure. Where required, reasonable notice will be provided. Changes to pricing do not affect the price of a minimum term you have already commenced.
19. Account Responsibility
You are responsible for maintaining accurate account and payment details, and for keeping your account credentials secure.
20. Limitation of Liability
To the extent permitted by law, EVA Athletic is not liable for any indirect, incidental, or consequential loss arising from use of the membership.
21. Consumer Rights
Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law.